FAQ

RETURN AND EXCHANGE ONLY

RETURN and EXCHANGES Criteria

**PLEASE CONTACT US WITH ANY AND ALL QUESTIONS***

1. ALL SALE ITEMS, SWIMWEAR AND ACCESSORIES ARE FINAL SALE (NO REFUND/ EXCHANGE)

2. YOU MUST CONTACT US WITHIN 24 HOURS OF DELIVERY AND ITEMS MUST SHIP OUT WITHIN THE NEXT 2 BUSINESS DAYS WITH SHIPPING BILL OF ORIGINAL TRANSACTION 

3. ALL ITEM MUST BE UNDAMAGED, UNUSED, UNWORN, BRAND NEW WITH ALL TAG ATTACHED. IF WE RECEIVE DAMAGE ITEMS YOU WILL BE INELIGIBLE FOR A RETURN/ EXCHANGE AND WILL BE RETURNED BACK TO YOU.

4. IF ALL CRITERIA IS MET YOU WILL RECEIVE A STORE CREDIT

THANKS 

SHIPPING


Please ensure your shipping address is current and correct. House of Fashion cannot be held responsible or liable for misdirected packages due to old or incorrect addresses. Please allow 5-10 business days for processing and shipping of all orders being shipped within the United States. It takes all orders within the United States 1-5 business days to process depending on your method of payment and items are shipped 1-5 days after cleared payment. After the order is shipped, you will receive an email with a tracking number for your order. 

All orders placed after 3:00 p.m. is considered the next business day and all orders placed after 3:00pm the day before a holiday/bank holiday or 3:00pm the day after a holiday/bank holiday will not be processed for shipping until the next business day. Express next day shipping is available for most orders as long as the order are placed by 3:00pm that day and your delivery time  is dependent on your USPS office and your address.

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